1. JLS-1s Support & Maintenance Standard

- 8x5 Business Hours

- Maximum Response Time: 1 Hours

- Phone and email Support

- System Update / Patch

- Local On-site (Jakarta)

- 12 Corrective Maintenance (CM) Tickets

- 12x Preventive Maintenance (PM) Visit

- PM Report

- Per System

2.JLS-1s+ Support & Maintenance Standard Plus

- 8x7 Business Hours

- Maximum Response Time: 1 Hours

- Phone and email Support

- System Update / Patch

- Local On-site (Jakarta)

- 24 Corrective Maintenance (CM) Tickets

- 12x Preventive Maintenance (PM) Visit

- PM Report

- Per System

3.JLS-1p Support & Maintenance Premium

- 24x7 Business Hours (24x7 for severity 1)

- Maximum Response Time: 1 Hours

- Phone and email Support

- System Update / Patch

- Local On-site (Jakarta)

- Unlimited Tickets

- 12x PM visit

- PM Report

- Per system

4. CUSTOM